FAQ
I would like to have a custom line of tyres – where do I start?
Would i be able to demand sample(s) of the items before putting in a request? What and how would I pay for the samples?
What is your turnaround time for orders?
What is your minimum order quantity (MOQ)?
When and how would I pay for my requests?
What are the tyres options to choose from?
What range/color options are available?
Do you guarantee the quality of the products you trade?
Consistency in quality is extremely important to us – can we expect it from one order to another?
Your quote is FOB UAE- what does that mean? Would i be able to get a To-Door or Air cargo quote from you?
How would I realize I’m getting the most serious cost from you?
I would like to have custom line of tyres – where do I start?
Great! You have come to the right place. The most efficient way to communicate your specifications and your quality expectations to us is by sending your requirements. We will look up the requirements availability of Stock in our outlets then this helps us review your product throughly and understand your brand’s individual needs. We will provide a counter sample and make any improvements and/or modifications needed in order as per your instructions and send them for your review. We will also quote you at that time with the MOQs and turnaround time.
If you do not have particular brand to send, we ask that you send us detailed drawings and/or images that will help us understand your product better. We will review this information and hopefully would be able to quote you based on that information. Please send us an email and we will contact you to learn more about your need.
While we guarantee our best efforts in producing the prototypes to your specs, we are unable to guarantee the outcome at the end of the process. Of course, once we have produced a product per your specifications and to your satisfaction, we guarantee the conformation to those specifications later during the production of your order.
I would like to keep our information and source confidential. Do you sign a Non-Disclosure and keep our proprietary information confidential?
Absolutely! We take the confidentiality of your proprietary information very seriously and therefore do everything in our capacity to keep that information confidential. We are happy to sign a Non-Disclosure and/or Non-Compete Agreement before you reveal any confidential information to us. Even if there isn’t a formal Non-Disclosure in place, we make every effort to keep your information safe and confidential.
Can I request sample(s) of the tyres before placing an order? What and how do I pay for the samples?
We would be happy to send you sample(s) of tyres for your review before you place an order. The cost of the samples is typically the cost of the product and shipping charges. If you prefer, shipping can also be charged directly to your FedEx/UPS/DHL/TNT account. You can pay for the samples via PayPal or US business checks.
We fully understand a customer’s need to evaluate a sample before placing an order and will work with you to give you that peace of mind before you place an order. However, please understand that the availability of stock and deals requires your patience and cooperation in terms of turnaround time and any additional documents that we may incur during this process.
What is your turnaround time for orders?
Order turnaround time largely depends on the size of the order and the items being ordered but typically we ship orders within 1-2 weeks of order confirmation and receipt of the deposit on your order. Sometimes, orders can be delayed due to the unavailability of the desired stock in desired brands. Extensive customizing of hardware or other components may also delay the production and delivery of the goods. In such cases we will notify you and let you know the additional time required.
What is your minimum order quantity (MOQ)?
For best results and consistency in quality, we strongly recommend that you order in tune with our Minimum Order Quantity (MOQ). If you are ordering the tyres the MOQ depending upon the requirement . In any case, we try to be very flexible on our MOQs and depending on what is being ordered, would be happy to discuss your individual situation before finalizing your order.
When and how do I pay for my orders?
Our payment terms require a 90% deposit at the time of order confirmation and the remaining balance at the ship date. We will let you know when the goods are ready to be shipped and expect the invoice balance be paid in full before shipment of the goods. The only accepted method of payment is Wire for customers paying from outside of the United Arab emirates and Credit Cards/Paypal/Physical Cheque/ Cash Deposit/ Bank Transfers / Wire and/or Business Checks for the customers within the United States.
What are the Tyres options to choose from?
For ultimate endurance and aesthetics, we recommend genuine Tyres from dressers and curriers like Bridgestone, Michelin, Dunlop, Goodyear, Pirelli, Continental, Sumitomo, Nexen, Kumho, Hankook, JKTyre, MRF. For our budget conscious customers, we also offer different chinese products..
Can you deboss our tag on the products? How much does it cost?
Yes, we blind deboss products per customer instructions. The cost of debossing is one-time logo setup charge of $50 per logo/text (3″ x 3″ max). There is no additional cost.
Do you guarantee the workmanship and quality of the products you deal?
We proudly stand behind the products we deal for you and guarantee them free from defects in material and workmanship. If you are not happy with the workmanship and overall quality of the product(s) you have received from us, we will rectify the problem(s), if any and replace them at our cost. Please check the goods thoroughly within 10 days of receiving them and let us know of any defects or if the products are not made to your specifications that were clearly communicated to us. The replacement product(s) will be shipped with your next order. At our discretion, we may also choose to give you a invoice credit instead of shipping replacement of such items.
Would it be a good idea for me to Rotate My Tires?
Would i be able to demand sample(s) of the items before putting in a request? What and how would I pay for the samples?
Ordinary and appropriate tire pivot gives your tires more uniform wear. All season tires ought to be pivoted in an “altered X’ design, where the tires being moved to the drive hub are crossed to something contrary to the vehicle. The staying two tires are moved from the drive pivot to the free moving hub, staying on a similar side of the vehicle.
How long should my original equipment tires last?
Because of the assortment of styles, development highlights, track mixes, vehicle applications, geological conditions, and driving propensities, it’s hard to give explicit mileage hope to any tires provided as unique hardware.
Would it be a good idea for me to Mix Tire Types on my new Car?
Feels burnt out on various size assignments, developments, and phases of wear may influence vehicle dealing with and security. For best all-around execution, it is suggested that all tires be of a similar size, development (outspread or non-spiral), and speed rating. On the off chance that feels burnt out on various speed evaluations are mounted on a vehicle, at that point, a similar size, type, and speed appraisals should be set on a similar pivot. The tires with the lower speed rating ought to be the deciding variable for allowable tire-related vehicle speed. Never blend spiral and inclination handle tires on a similar hub.
What parts should be replaced and at what intervals should these services be performed?
Check your proprietor’s manual. It will give all of you the data you need concerning explicit parts and administration stretches. Make a point to peruse it completely and note any special cases or serious assistance documentations. Guarantees are there to secure the purchaser, however, you should follow the necessities.
Whats is the legitimate least track profundity for vehicles Tires?
By law, vehicle tires must have a base track profundity of 1.6mm all through the focal 75% of the tire (the track design must be noticeable in the staying 25%). For cruisers, the base is 1.0mm all through the focal 75%.
What are the perils of driving on Worn tires?
It’s not simply the lawful issues (referenced over) that can be difficult when driving on destroyed tires. Lacking track profundity additionally influences slowing down separation – a specific threat on icier streets – while a tire not expanded to the right weight can affect on eco-friendliness and taking care of capacity.
What vehicles are made for by Universal Tires?
We stock a wide scope of tires for all vehicles, 4x4s, bikes, and vans, including marked and spending tires to suit all needs. We can give winter tires to expanded security and taking care of in the colder months.
This is the first occasion when I am fitting a Tire. By what means will I realize the size that will be the ideal Replacement for my Tire?
As a rule, this isn’t an issue if you realize the tire size. Be that as it may since you don’t have the foggiest idea about the correct size of your current vehicle, you can allude the vehicle’s manual or tire data on the web. We, at Al Urooj Rubber, have a wide scope of tires that are extraordinary for substitution, and we just have top brands of tires on offer. Check the tire’s extra data outline with the goal that you can find out about tires’ size and its span. You should ensure that your image or model of the vehicle is there in that data before picking the one. You can get the chance to see the discretionary trims and bundle in plain view as well.
Which brand of Tires would I be able to get from Al Urooj Rubber?
You can get famous brands of tires like CEAT, MRF, Apollo, Falken, Bridgestone, Michelin, Dunlop, Goodyear, Pirelli, Continental, Sumitomo, Nexen, Kumho, Hankook, JKTyre and some more.
For what reason Can’t I see the brand I need?
There are a few explanations behind you not to recognize your image in https://uroojrubber.com. Here they are: • The producer may not be making the size of the tires you need • You may have entered an inaccurate size of the said brand of tires • The brand may have halted the creation of the size of tires On the off chance that you despite everything can’t locate the size or the brand, if you don’t mind call us at +971 to address our client care agent. We, from TyreHub, will be glad to help you in getting the right-sized tire.
Would I be able to transform from the ordinary or fitted brand to some different brands?
You are allowed to pick any presumed brand of tires for your vehicle as long as it meets a couple of standards. These measures incorporate tire size and burden list. You may look for the help of our authority client care in such a manner and address them or request that they suggest the best one for your vehicle.
How would I realize that the wheel Alignment isn’t legitimate?
You will realize that the wheel isn’t fitted accurately when: The tires slip or shriek while driving on twists Not give the vehicle or bike the strength out and about All the tires destroy unevenly
Is it safe to give my personal details while making a record here?
Your personal details are completely sheltered at uroojrubber.com. For additional personal details, if it’s not too much trouble read our Privacy Policy. The formation of a record and offering your personal information to us is significant to get items and finest services from us.
By what means will it advantage me to make a record here?
To review the brands and evaluating, you won’t have to make a record. Be that as it may, for buying the tires, you should make the record. By making the record, it will be simpler for you to look at and continue to charge sooner since your personal details are as of now there in the record.
What are the methods of Payment at uroojrubber.com?
You may utilize Wire Transfer/ internet banking, Credit and debit cards like Visa, Master Card, Discover, American express and Business Checks for Retails and Wholesale Tyres deal.
Would I be able to Track my Order request? If indeed, at that point how?
You can Track your Order request at our sending accomplice site. Simply click “On Track My orders” connect gave. It will take you to another page, where you have to enter the Tracking ID at that point enter your name and snap on the inquiry button. The outcomes will show the current status of the request.
Where would I be able to check the Tire pressure-related or Loud related data?
In a perfect world, your glove box or the little notice on the entryway will have the tire pressure-related data on the presentation. On the off chance that you are finding any trouble knowing it, don’t hesitate to call us at uroojrubber.com
Would I be able to cancel the Order request?
Truly, you can cancel the order request whenever before dispatch the order request from our distribution center. After getting the request then clients need to pay the shipment charges.
How would I cancel the Order request?
You can cancel your Order request at any time of time by calling us or drop in an email with the request number giving us an explanation behind dropping the request.
Be that as it may, Al Urooj Rubber saves the rights to decrease your solicitation to drop the request in light of any reasons. We will send you the email with a point by point clarification of the excusal of your solicitation.
Is there an arrival strategy for Tires Purchased at Al Urooj Rubber?
Indeed, there is a 7-day merchandise exchange for tires bought at Al Urooj Rubber alongside free brings delivering back.
Be that as it may, returns are dependent upon the evaluation of our tire specialists. We just acknowledge unfitted and unused tire. They ought not to be harmed and should be qualified for the arrival.
If you have picked our administration accomplices for the tired establishment, at that point just it will be qualified for-profit and trade for the day once they are gotten. In different cases, our master will audit your request before considering it as a trade. This may take 5-7 business days to finish the arrival procedure.
If you need any assistance on return, at that point, you can drop an email to us at info@uroojrubber.com or call our specialists.
What do the additional markings on my tires mean?(AO, MOE, MO, RO1, N1, and so on)
You may find that your tires have some extra markings on them that we haven’t just clarified. Beneath you will discover a rundown and their clarification: MO: Original tires for Mercedes-Benz MOE: Mercedes Original Equipment Extended Mobility, these tires are intended to work like run-punctured tires for Mercedes vehicles as they were *: Original tires for BMW made explicitly for BMW vehicles AO: Original tires for Audi, made explicitly for Audi vehicles RO1, RO2 : Original tires for Audi Quattro, RS4, RS6, R8 N0, N1, N2, N3, N4, and so forth: Original tires for Porsche, made explicitly for Porsche vehicles. The numerical acceleration reflects upgrades to the past age of a similar tire design RBL: Raised Black Lettering RWL: Raised White Lettering
What are space savers?
All vehicles must convey an extra tire in the event of a cut. Anyway, tires are enormous in the estimate and can occupy a great deal of space particularly in littler vehicles. This is the place a space saver can be utilized. As the name proposes it is a swap tire for your vehicle that is littler in size than normal tires. Space savers are not intended to be driven on for significant distances and should just be utilized to get you home or to a tire seller. Space savers must be driven at a speed breaking point of 80km and can influence the dealing with and control of your vehicle. It is accordingly significant that you drive with additional consideration when utilizing space saver tires.
What are Run-Flat Tires?
Run punctured tires give an additional layer of security and are intended to be driven on for a specific separation after a tire loses pressure. In the wake of losing tire pressure, the driver must keep up a consistent speed of no more noteworthy than 80km/h, for the greatest separation of between 50km – 80km (contingent upon the tire brand).
Run Flat tires may just be fitted onto vehicles explicitly made to oblige Run Flat tires and these vehicles consistently have a useful Tire Pressure Monitoring System (TPMS). Average vehicle makers that use Run Flat tires are BMW, MINI, Mercedes, and Renault.
It would be ideal if you note – the fitting of run punctured tires ought to be done by a specific fitment community or Dealer.
What are Eco tires?
As tire innovation keeps on improving, purchasers are being given a decision to purchase tires that are all the more ecologically well disposed of. This tire innovation brings down the moving opposition which lessens fuel utilization. The less fuel a vehicle utilizes the less C02 outflows are allowed into the environment.
What occurs on the off chance that I pay for my request by bank move?
On the off chance that you chose to pay for your request using a bank move, we will send you the record subtleties in your Purchase Confirmation email. You should utilize your tire sales Order Number as the reference for installment. It would be ideal if you note that it might take 1-2 business days for the immediate charge to show in our ledger and we don’t hold stock for over 48 hours. When you move the cash please email info@uroojrubber.com with the goal that we can pay special mind to your installment. When your assets have been gotten we will dispatch your tires and you will get an email with the following subtleties. On the off chance that you require your tires desperately, or if the preparing times meddle with your favored fitment day if it’s not too much trouble get in touch with us. On the off chance that we get no correspondence or installment from you inside 3 business days, your request will be consequently dropped.
How before long is my request dispatched?
Tires are dispatched day by day from late morning (EST) Monday to Friday. On the off chance that your tires have been requested after late morning, they will be dispatched the following day. For instance, on the off chance that you purchased your tires at 8 am on Monday, your tires will be dispatched that equivalent day. On the off chance that you purchased your tires after 12 PM on Monday, your tires will be dispatched on Tuesday.
What occurs if I request an inappropriate tire size?
When you buy your tires we will send you an instant message and an email with directions on the best way to check your tire size. On the off chance that you have to replace your tire request please call us promptly or email us and we can switch your tire request with no additional expense – you just follow through on the distinction in your tire cost.
On the off chance that the tires have not been dispatched, we can switch your tire request with no additional expense – you just follow through on the distinction in your tire cost.
On the off chance that the tires have been dispatched you should pay any cargo costs related to getting the inaccurate tires back to the tire sales stockroom.